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WebCT FAQ
technical issues
Cookies --
Do I really need to allow them?
Yes, at least for the eac.edu domain. Without cookies enabled, you will
not be able to log in or stay connected to WebCT. If you try to log in and
cant, but don't see an error message, cookies are probably disabled in your
web browser. Visit the Browser Tune-up page for instructions on enabling cookies
in your specific browser version.
 Watch
our "Preparing Your Browser for WebCT" tutorial
Pop-ups --
My mail, discussion or quiz windows aren't popping up. What do I do?
There may be pop-up killing or ad-blocking software on your system. Some
browsers, as well as stand alone pop-up killer applications work in the background
while you browse the Internet. When they detect a pop-up window that may be
an unwanted advertisement, they automatically close the window. This can prevent
WebCT from performing properly. You will need to see your software manufacturer's
instructions for disabling these applications or specifically allowing eac.edu
to bypass them in order to access your WebCT course.
Watch
our "Preparing Your Browser for WebCT" tutorial
Firewalls --
I'm seeing a "Page cannot be displayed" or "Denied Access" message.
What do I do?
Your home or work firewall may be blocking your access to WebCT. It is not
necessary to turn your Firewall off but you do need to configure it to allow
WebCT through.
The following information may be helpful to allow you or your IT staff to
configure your firewall to allow a connection to our WebCT server:
- WebCT is running on Port 8900
- Chat is running on Port 4445
- Whiteboard is running on Port 4567
- Java Servlet are running on Port 8009
Java --
Why can't I access the chat or whiteboard feature in my course?
Your system may not have java installed. Click
here to perform a test that
will determine if you have java installed on your system, Click
here to go
directly to the Sun Java Virtual Machine download page.
Spyware --
I think I have spyware on my computer. What do I do?
Spyware and other deceptive software can cause problems when using WebCT
or other websites. We recommend that you run anti-spyware software, then uninstall
or quarantine any of these programs found on your computer to eliminate problems
when accessing WebCT. For more information, see Microsoft's page about Spyware
and Deceptive Software.
You can also try using a different browser. Most spyware and deceptive software
is browser-specific. If you have many problems with Internet Explorer, using
Firefox may be a suitable workaround, or vice versa. For a list of supported
browsers, visit the supported
browser page.
If you find that your browser is unsupported or only partially supported for
use with WebCT, visit the browser
download page.
Technical Support --
How do I get help with my WebCT?
Your first stop should probably be our series of online tutorials that answer
most questions about working with WebCT. By watching these tutorials before
taking a WebCT course, many problems can be avoided.
WebCT's internal help system is really quite good. You can click the "Help" link
in the top blue navigation bar of any course page and a help screen will pop
up. WebCT Help is context sensitive. For example, if you click "Help" while
using the course discussions, the "Discussions Help" will open.
Your instructor is your next line of support for WebCT. If you are having
difficulty with course content, finding things in your course, submitting assignments,
taking quizzes or seeing your grades, contact your instructor.
If none of these sources of help do the trick, please use the resources
listed below. You will not be able to connect to a “live” person,
but these resources are monitored and response time is 24-48 hours during the
work week. Weekends are not monitored, and will be addressed the following
work week.
- Help Me Hank online form
- Fax: 928.428.8282
- Monitored answering machine: 928.428.8394
You will need to include your name, the type of problem you are having, and
a description of the problem and/or any error messages. You must include a
daytime telephone number and a valid e-mail address where we can contact you.
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