Small Business Management
Course Descriptions

Explanation of Course Description Items

(for more business courses, see Business and Business Administration)

SBM 101
Sales and Customer Service
3 credits
Offered every spring semester
Explores the importance of selling as a business activity, knowledge of the product and customer, the sales communication process, and the specific techniques and strategies used in selling. Also emphasizes customer service concepts crucial to the operation of a successful business.
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SBM 105
Getting Customers and Keeping Them
1 credit
Offered upon request
A course to help participants take an active role in the attraction, nurture and maintenance of customers or clients in the very competitive twenty-first century global economy by participating in positive customer service activities.
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SBM 111
Marketing
3 credits
Offered every spring semester
A study of all the business functions performed in getting goods and services from the producer to the consumer, including understanding the customer and designing an appropriate system of products, pricing, promotion, and distribution to meet customer needs.

SBM 121
Supervision
3 credits
Offered every spring semester
This course explores the supervisory skills needed to become a successful supervisor. It accomplishes this objective through coverage of the principles of management: planning, organizing, staffing, leading, and control. Students receive hands-on experience in many situations faced by supervisors.

SBM 201
Small Business Management
3 credits
Offered every fall semester
Introduces the fundamentals of business management, including planning, raising capital, using business information, managing employees, and marketing products and services. The course is oriented toward principles needed to operate a small business and is designed for those who may eventually have their own businesses or for those who desire to upgrade their skills in their present businesses.
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SBM 202
Writing a Business Plan
1 credit
Offered every fall semester
Prerequisite: CMP 101 or CMP 103 and prior or concurrent enrollment in SBM 201.
Develops skills for writing a business plan on computer, using word processing and spreadsheet software. All areas of a business plan will be covered, including the business market, mission statement, operations, products/services, marketing plan and financial plan.
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SBM 260
Small Business Initiative
1 to 3 credits
Offered upon request
This 10 week 32 hour course is designed to help small business owners write a business plan that includes a comprehensive financial management plan, along with operational and marketing strategies. Through lively lectures, small group discussions, videos and plenty of hands-on exercises, you will develop your marketing strategies, perform financial analysis, prepare your cash flow statement and look at many operational issues.

SBM 297
Workshop
1 to 6 credits
Offered upon request
Extended registration available
Designed to meet a variety of needs for students in Small Business Management.

SBM 298
Workshop
1 to 3 credits
Offered upon request
Extended registration available
Designed to meet a variety of needs for students in Small Business Management.

SBM 299
Independent Study
1 to 3 credits
Offered upon request
Extended registration available
Design and execution of original projects under faculty supervision.

Small Business Management Course Descriptions

Small Business Management
Course Descriptions