The Higher Education Continuous Improvement Survey System consists of two survey tools that allow colleges and universities to obtain comparative measures of their performance in partnership relations and stakeholder satisfaction. The surveys, the Higher Education Partnership Satisfaction Survey (HEPSS) and the Higher Education Stakeholder Satisfaction Survey (HESSS), support institutional effectiveness and continuous improvement initiatives and provide meaningful measures to aid in the identification of areas of improvement and best practices for your school.
The survey system allows for both open and closed surveys and compares each institution to the aggregate group of institutions in each of the benchmark questions. Each institution is allowed to add up to 40 institution-specific questions for additional data collection outside of the benchmark. The system also allows for several customizable options including:
Survey results are viewable in real-time online after the survey administration period begins. The results and data can also be downloaded into several formats for sharing and further data analysis.
There is a $500 fee to participate in each survey. This fee is to help offset costs assumed by Eastern Arizona College (EAC) and includes full access to the Higher Education Continuous Improvement Survey System, inclusion into the benchmarked survey, assistance from the project leader at EAC to set up the system, and the results of the survey.
The first step required to be included in either of the benchmarked surveys is to contact Shannon Seballos to obtain login access to the Higher Education Continuous Improvement Survey System and to schedule an online demonstration of the tool. The HEPSS and the HESSS each have different preparatory requirements and can be found below:
Higher Education Partnership Satisfaction Survey
Higher Education Stakeholder Satisfaction Survey
Coordinator of Institutional Accreditation and Improvement
615 N. Stadium Avenue
Thatcher, AZ 85552
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