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The Higher Education Partnership Satisfaction Survey

Measuring and comparing institutional processes for building and maintaining collaborative relationships

 

Purpose

This survey was designed to provide institutions with comparable measures to evaluate the processes of building and maintaining collaborative relationships. This is a closed survey in which an email invitation is sent to each of the identified partners including a link to take the survey. This survey removes the possibility of double entry by the same respondent.

 

Partner Definition

The definition of a partnership for the purpose of this survey was taken from the Higher Learning Commission’s AQIP Systems Portfolio Question Guide

 

Survey Questions

 

  Demographic Questions Response Response Options
1 What method of communication do you prefer to use to communicate with ___? multiple choice Email, Mail, Telephone
2 During the past 12 months, how often have you communicated with ___? multiple choice 0, 1-3 occurrences, 4-5 occurrences, 6-10 occurrences, 11-20 occurrences, 21+ occurrences
3 How long has your organization partnered with ___? multiple choice less than 1 year, 2-3 years, 4-5 years, 6-8 years, 9-12 years, more than 13 years
4 Does the partnership between your organization and ___ include a formal governing document (i.e. contract, memoranda of understanding (MOUs), intergovernmental agreements (IGAs), etc.)? multiple choice yes, no
       
  Benchmarked Questions Response Response Options
5 A relationship of mutual trust exists between ___ and our organization. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
6 Our organization plans to continue the relationship with ___ for the foreseeable future. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
7 This relationship meets the established needs and expectations of our organization. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
8 Our organization feels comfortable contacting ___ with questions or concerns. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
9 Our organization's opinions and recommendations are respected by ___. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
10 ___ gives our organization adequate lead time when requesting information or reports. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
11 When requesting information from ___, our organization receives it in a timely manner and information is accurate. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
12 The purposes of the partnership are well defined. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
13 The responsibilities of each party are well defined. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
14 Our organization receives a return on our investment of time and money into this partnership. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
15 Overall, our organization is satisfied with the relationship between ___ and our organization. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
16 Our organization is likely to recommend that others form partnerships with ___. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
17 Students receive a high quality education at ___ likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know

NOTE: Your institution is allowed to add up to 40 institution-specific questions for additional data collection outside of the benchmark.

 

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Questions? Contact Info:

Shannon Seballos
Coordinator of Institutional Accreditation and Improvement
615 N. Stadium Avenue
Thatcher, AZ 85552
(928) 428-8339
shannon.seballos@eac.edu

 

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