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The Higher Education Stakeholder Satisfaction Survey

Measuring and comparing institutional stakeholder satisfaction

 

Purpose

This survey was designed to provide institutions with comparable measures to evaluate stakeholder satisfaction, with an emphasis on stakeholders that are not generally included in industry benchmark surveys. This survey will provide institutions with an all-encompassing assessment of stakeholder satisfaction. This is an open survey in which one survey link is provided to each institution. This link can then be marketed through several advertising mediums such as websites, newspapers, flyers, social media, and email list-serves. This survey does not eliminate the possibility of double entry by the same respondent.

 

Stakeholder Definition

 

Survey Questions

 

  Demographic Questions Response Response Options
1 Select the stakeholder group that best describes you. multiple choice Advisory Committee Member, Alumni, Community Member, Donor, Employee, Parent, Partner, Service Organization, Student, Other
2 Age multiple choice under 18, 18-24, 25-35,36-45, 46-54, 55+
3 Gender multiple choice male, female
4 Ethnicity multiple choice Non-resident Alien, Hispanic/Latino, American Indian or Alaskan Native, Asian, Black or African American, Native Hawaiian or Other Pacific Islander, White, Two ore More Races, Race and Ethnicity unknown
5 Which method of communication do you prefer to receive information about ___? multiple choice Email, Mail, Newspaper, Radio, Social Media, Telephone, Television Commercials
6 Have you ever attended ____? multiple choice yes, no
7 Are you currently attending ___? multiple choice part-time, full-time, not attending
8 Are you planning to attend ___? multiple choice yes, no
       
  Core/Benchmarked Questions Response Response Options
9 I am satisfied with the frequency and quality of communication about ___ activities and news. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
10 ___ has a positive impact on the community it serves. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
11 ___'s governing body represents the diverse interests of the community. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
12 ___ is fiscally responsible. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
13 The campus is well maintained. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
14 The campus facilities are accessible to persons with disabilities. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
15 Personnel are courteous and helpful. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
16 Students receive a high quality education at ___. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
17 ___ expects ethical behavior of students and employees. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
18 ___ makes student learning its top priority. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
19 Tuition is reasonable and fair. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know
20 I would recommend ___ to a friend or family member. likert scale Strongly agree, Agree, Neutral, Disagree, Strongly disagree, Doesn't apply/Don't know

NOTE: Your institution is allowed to add up to 40 institution-specific questions for additional data collection outside of the benchmark.

 

Administration Date

 

Pricing

 

Survey System Set-up Instructions and FAQ

 

Questions? Contact Info:

Shannon Seballos
Coordinator of Institutional Accreditation and Improvement
615 N. Stadium Avenue
Thatcher, AZ 85552
(928) 428-8339
shannon.seballos@eac.edu

 

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